This includes your contact information and basic details about your service needs. Once approved you will complete your Pet's Profile (attach vaccinations, include current medications, bedtime routines, don't miss anything - each service is special)
2.) REQUEST - your CONSULTATION with a PETEY'S Care Team Manager
DO I GET TO HAVE A CONSULTATION?
New Client Meetings (Meet and Greets) are complimentary with a reservation for pet sitting services, otherwise, there will be a $20 consultation fee (the $20 consultation fee payment will be applied toward services if a reservation is eventually made). Your consultation will take place with a PETEY'S Playhouse Pet Services Manager, which ensures we collect and document all care instructions properly. **We fully understand if you'd also like to meet your assigned Pet Care Professional who's scheduled for your upcoming service: in these cases, in order to fairly compensate the team member for their time, we'd schedule and charge a regular VISIT for a time you'll be home.
The Client Consultation takes place at your home, we review your pet and home care plan in detail with you. We will review your preferred entry method and collect and test two keys.
Please review the following to ensure you are prepared to meet your Pet Care Professional.
Time to Pet Profile – Each new client must complete a secure online profile prior to scheduling a Client Consultation. Our Manager will review your profile with you in detail during your meeting.
Home Entry – We require all clients have two keys ready for the Client Consultation. We test each key and review your preferred home entry method and alarm system with you in detail. We also ask that each client provide a secondary entry method via hidden key or garage code. Please review our key policies included in our FAQ for additional information.
We will spend time answering all of your questions and spending some time getting to know your pets. New client meetings are always scheduled for thirty minutes to allow plenty of time, however they typically take around 15-20 minutes.
3.) RESERVE - services, review confirmation and submit payment to confirm reservation.
VISITS / WALKS: For standard rates, it is preferred WALKS be booked at least 24 hours in advance of the requested day of service (for example, by Sunday at midnight for a Tuesday walk).
STAYS: For standard rates, all STAY (overnight) reservations should be booked as soon as possible (for example: as soon as flight arrangements have been made) availability is limited and we do book full.
4.) RELAX - we offer more then pet care services, we offer peace of mind - we will be in touch in pics and messages!
Welcome to the Family Friends! #peteysFAMILY